Refund and Returns Policy

At Mulberry Pulse, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that there may be instances where a refund or return is necessary. However, our refund policy is designed to ensure fair and reasonable practices for both our customers and our business. Please read the following guidelines carefully.

Secondhand Clothing and accessories:

1. Eligibility for Refund or Return:

• Refunds or returns are only applicable in exceptional cases where the product received is defective, damaged, or significantly different from the description provided.
• The eligibility for a refund or return will be determined solely by Mulberry Pulse, after reviewing the evidence provided by the customer.

2. Verification of Size Requirements:

• For garments, it is the customer’s responsibility to refer to the given measurements provided before making a purchase.
• We highly recommend reviewing the measurements provided on our website or product description to ensure the correct fit.
• If the customer has any doubts or questions regarding the sizing, they should reach out to our customer support team for assistance before placing an order.

3. Exceptions for Refunds or Returns:

• If the garment received does not meet the size requirements based on the given measurements, a refund or return will not be granted.
• However, if the garment received is defective, damaged, or significantly different from the description provided, the customer may be eligible for a refund or return, subject to verification by Mulberry Pulse.

4. Process for Requesting Refund or Return:

• If you believe that you are eligible for a refund or return based on the exceptional cases mentioned above, please contact our customer support team at mulberrypulse@gmail.com . Provide detailed information about the issue, along with supporting evidence such as photographs or videos, clearly demonstrating the defect, damage, or discrepancy

1. Return Shipping and Handling:

1. • In cases where a return is approved, the customer will be responsible for the return shipping and handling fees, unless otherwise specified by Mulberry Pulse.
   • We recommend using a reputable shipping service with tracking capabilities to ensure the safe return of the product.

1. Refund Method and Processing Time:

1. • If a refund is approved, Mulberry Pulse will issue the refund using the original payment method used during the purchase.
   • The refund processing time may vary depending on the payment provider and can take up to 4 business days to reflect in the customer’s account.

Handmade Jewellery: 

As our jewellery is handmade, slight variations in colour or design may occur due to the nature of the crafting process. We want you to be aware of this characteristic and understand that it adds to the individuality and charm of each piece.

We have outlined our refund policy below:

1. Refund Eligibility:

   • We accept refunds only in the following cases: a) The item(s) are damaged upon arrival. b) The item(s) malfunction within 7 days from the date of delivery.
   • To be eligible for a refund, you must notify us via email at mullberrypulse@gmail.com within the specified time frame.
   • Please include clear pictures of the damaged item(s) or a detailed description of the malfunction.

2. Refund Process:

   • Once we receive your email and assess the situation, we will provide you with further instructions on how to proceed with the refund.
   • If a refund is approved, we will process the refund in the original payment method used for the purchase.

3. Return Shipping:

   • We may require you to return the damaged or malfunctioning item(s) for quality control purposes or to facilitate a replacement.
   • In such cases, we will provide you with a prepaid shipping label or reimburse you for the return shipping costs.

4. Exclusions:

   • Refunds will only be provided for items that are damaged upon arrival or malfunction within 7 days from the date of delivery.
   • We cannot offer refunds for any other reason, including slight variations in colour or design due to the handmade nature of our jewellery.

5. Non-Refundable Items:

   • Gift cards and promotional items are non-refundable.

Please ensure that you carefully read and understand our refund policy before contacting us regarding a damaged or malfunctioning item. If you have any further questions or concerns, please don’t hesitate to reach out to us at mullberrypulse@gmail.com. We are here to assist you and ensure your shopping experience with us is exceptional.

* This refund policy is subject to change at Mulberry Pulse’s discretion. It is the customer’s responsibility to review the policy before making a purchase. If you have any questions or concerns regarding our refund policy, please contact our customer support team for further assistance.